How can we help?

Alafriday orders are shipped directly from the US. We deliver across the US and to many international destinations including the UK, Europe, and beyond.

Due to carrier restrictions, we're unable to ship to every country globally. Shipping rates vary depending on your location, delivery speed, and the service selected at checkout.

It depends on where you live, but we do our best to minimise any surprises.

Since Alafriday ships from the US, international orders may be subject to local duties, taxes, or handling fees depending on your country's import rules. Here's how it works by region:

🇺🇸 USA — We ship Delivered Duty Paid (DDP), meaning we pre-pay the tariff on your behalf. You won't face unexpected customs charges when your order arrives.

🇪🇺 EU — We collect and remit VAT under the IOSS scheme, so your order should clear smoothly without additional VAT on delivery. A small number of EU countries may still apply local handling fees, so it's worth checking locally before ordering.

🌍 Rest of the world — Local authorities may charge import duties, taxes, or handling fees. These are the customer's responsibility, and we recommend checking your country's import policies before purchasing.

All international orders are shipped via Royal Mail, which hands over to your local postal service upon arrival.

Not quite what you expected? No problem. You have 14 days from delivery to return your order to us, and we've kept the process as simple as possible.

To start a return:

1. Reply to your order confirmation email (or email us at support@alafriday.com) with your order number and the item you'd like to return.
2. We'll send you the return instructions, including the return address.
3. Package your item securely using the original packaging is usually best and send it back to us.

A few things to keep in mind:

• Please make sure your order number is clearly marked on the package.
• Items must be returned unused and in their original condition.
• Return postage is at your own cost, unless the item is faulty or incorrect.

Once we've received and checked your return, we'll process your refund as soon as possible, usually within 5–10 working days.

Refunds usually appear in your account within 5–10 working days, depending on your payment method.

Once we've processed your return (or confirmed a refund for another reason), the money will go back to your original payment method:

• Credit/debit card → 5–10 working days (this varies by bank)
• PayPal → usually within a day or two
• Gift card → credited back to your account straight away

You'll receive an email as soon as your refund has been processed, so you'll know it's on its way. Your bank may take a little longer to show it, but rest assured it's been sent.

Tracking details are sent in your dispatch confirmation email, keep an eye out for it after your order ships.

• US orders → All US orders are sent with USPS as standard. Your dispatch email will include a tracking link showing your parcel's journey.
• International orders → By default, international orders are sent via DHL. If you selected a tracked option at checkout, you'll receive a tracking link in your dispatch email. Once the parcel leaves the US, it's handed over to your local postal service for final delivery.

Can't find your tracking email? Check your spam or junk folder first, or log into your Alafriday account to view your order history.

If your tracking link isn't showing updates yet, don't worry. It's usually just a short delay. Tracking typically becomes active within 24 hours of your shipping confirmation, and occasionally the courier's system takes a little longer to catch up.

Tracking updates are managed directly by the shipping provider, so it's unfortunately outside of our control. That said, if your tracking still isn't showing anything after 24 hours of receiving your shipping confirmation, please let us know